Refund policy

Cancelling and returning goods if you change your mind

You have a legal right to a “cooling off” period within which you can cancel the Contract for any reason.

This period begins once your Order is complete and We have sent you your Dispatch Confirmation, i.e. when the Contract between you and Us is formed.

The cooling off period ends 14 calendar days after the day on which you receive the Goods.

If you wish to exercise your right to cancel, you must inform Us of your decision within the cooling off period. You may do so using via contacting us using any of the methods stated above.

We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

Please note that you may lose your legal right to cancel if you have unsealed the Goods after receiving them. Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel.

Refunds under will be issued to you within 14 calendar days of the following:

• The day on which We receive the Goods back; or
• The day on which you inform Us (supplying evidence) that you have sent the Goods back
• If We have not yet provided a Dispatch Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.

Refunds will be made using the same payment method that you used when ordering the Goods.

Returning your product because you changed your mind.

Please contact us to arrange to return your item unused and in the original condition (all packaging intact and in an unused condition) with proof of purchase within 14 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms & conditions. Unfortunately we do not cover returns postage.

Returning a faulty item

If your product (makers and shakers only) develops a fault within 14 days of purchase, please return with proof of purchase and we’ll exchange or refund it. After 14 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

Which products can't be returned?

The following products won’t be eligible for exchange or refund (unless faulty as described):

• Products you received over 14 days ago
• Products that have been opened or unsealed (other than where necessary to inspect)
• Products without original packaging or labels
• Products or packaging in poor condition
• Products that contain your personal data or have been manufacturer-registered
• Gift cards
• Perishable goods (eg. Chocolate flakes, chocolate powders) which have an expiry date

Please note that if you return products which are outside our T&Cs or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.

Items purchased outside of this period may be covered under the manufacture warranty, in which case please contact the manufacturer directly who will be able to help you with your enquiry.